Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you. Nevae Hair Extensions Boutique will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in straight, wavy and curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed.
Terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed.
No Refunds, All sales final unless product is proven to be defective. At Nevae Hair Extensions Boutique we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged at our factories in Brazil, India, Peru, and Malaysia. Everything goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
If you feel that your products are defective Nevae Hair Extensions Boutique will be happy to take your exchange within 3 business days if bundles have not been opened or tampered with. In order to initiate a defective claim/exchange please contact Customer Service. If bundles has been opened we will not be able to give you an exchange on the hair due to government regulations.
There are absolutely no exchanges or returns on customs wigs.
ANY CUSTOM WIG ORDER WHICH IS PLACED WITHOUT HAIR WILL BE CANCELED IF HAIR IS NOT PURCHASED WITHIN 24 HOURS AND ALL MONEY WILL BE REFUNDED LESS A 15% CANCELLATION FEE.
Cancellations are not available.